Sio Bak SG Logo



These Terms of Use (“Terms”) govern your use of the websites provided by SioBakSG (or referred to as “us”). Please read these Terms carefully. By accessing and using the websites, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the websites or available by hyperlink. If you do not agree or fall within the Terms, please do not use the websites.

The websites may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the websites and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the websites immediately.

SioBakSG reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the websites following the date on which the amended Terms are posted.

Use of the Website and SioBakSG Account

You will need to register for a SioBakSG account for you to use the Website. When you register for a SioBakSG account we will ask you to provide your personal information including a valid email address and a mobile phone number. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all Orders placed under your SioBakSG account are your sole responsibility.

SioBakSG shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.

If you wish to delete your SioBakSG account, please send us an email requesting the same. We may restrict, suspend or terminate your SioBakSG account and/or use of the Websites, if we reasonably believe that:

1. someone other than you is using your SioBakSG account; or

2. where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.


Activities Prohibited on the Websites

The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. SioBakSG reserves the right to investigate and take appropriate legal action against anyone who, in SioBakSG's sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:

1. using the Websites for any purpose in violation of local, state, or federal laws or regulations;

2. posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;

3. posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by SioBakSG in its sole discretion or pursuant to local community standards;

4. posting content that constitutes cyber-bullying, as determined by SioBakSG in its sole discretion;

5. posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;

6. posting telephone numbers, street addresses, or last names of any person;

7. posting URLs to external websites or any form of HTML or programming code;

8. posting anything that may be “spam,” as determined by SioBakSG in its sole discretion;

9. impersonating another person when posting content;

10. harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;

11. allowing any other person or entity to use your identification for posting or viewing comments;

12. harassing, threatening, stalking, or abusing any person on the Websites;

13. engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of SioBakSG, exposes SioBakSG or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or

14. encouraging other people to engage in any prohibited activities as described herein.

SioBakSG reserves the right but is not obligated to do any or all of the following:

1. investigate an allegation that any content posted on the Websites does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;

2. remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;

3. suspend or terminate a user’s access to the Websites or their SioBakSG Account upon any breach of these Terms;

4. monitor, edit, or disclose any content on the Websites; and

5. edit or delete any content posted on the Websites, regardless of whether such content violates these standards.

Intellectual Property 

All trademarks, logos, images, and service marks, including these Terms as displayed on the Websites or in our marketing material, whether registered or unregistered, are the intellectual property of SioBakSG and/or third parties who have authorised us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of SioBakSG's trademarks on any other website not approved by us is strictly prohibited. SioBakSG will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. SioBakSG neither warrants nor represents that your use of materials displayed on the Websites will not infringe rights of third parties not owned by or affiliated with SioBakSG. Use of any materials on the Websites is at your own risk.


1. When you place an Order with SioBakSG, SioBakSG will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).

3. Special Instructions – SioBakSG (as the case may be) reasonably endeavour to comply with your special instructions for an Order. However in some cases where this is not feasible, possible or commercially reasonable, SioBakSG reserve the right to proceed to prepare the Order in accordance with standard operating procedures. SioBakSG shall not be responsible to replace or refund an Order which does not conform to special instructions provided by you.

Placing the Order

To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

Cancelling an Order

Please contact us via email at least two (02) days in advance of your delivery date if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided you satisfy the above criteria.


You have the right to a refund for a cancelled Order only if you submit the cancellation via email at least two (02) days before the delivery of your Order.

SioBakSG reserves the right to cancel any Order and/or suspend, deactivate or terminate your SioBakSG account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your SioBakSG account and/or with your Order.

Prices and Payments

A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.

Delivery fees are chargeable on every Order unless:

1. you opt to self-collect your Order (“Pick-Up”);

2. you have a valid promotional or discount voucher and apply it at Checkout; or

3. unless stated otherwise.

Prices indicated on the Websites are as at the time of each Order and may be subject to change.

You can choose to pay for an Order using any of the different payment methods offered on the Platforms including:

1. Our payment partners: Visa, Mastercard, American Express, Google Pay, PayPal, Apple Pay;

2 Bank transfer; or

3 PayNow or PayLah;

If you have existing credit in your SioBakSG account or valid promotional or discount vouchers, you can use this pay for part or all of your Order as the case may be.

After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt. Delivery fees will not appear in your Order receipt if you opt for Pick-Up.

Payment Methods

SioBakSG reserves the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. SioBakSG does not store your credit card or payment information.

You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, SioBakSG takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.


SioBakSG shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered within our specified time slot. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Unsuccessful or Failed Deliveries

In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

(i) no one was present or available to receive the Order; or

(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or

(iii) lack of appropriate or sufficient access to deliver the Order successfully;

(iv) lack of a suitable or secure location to leave the Order; or

No-show Cancellations

If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, SioBakSG reserves the right to cancel the Order without refund or remedy to you.


You will have the option of collecting your Order in-person directly from our premises ("Pick-Up") instead of having the Order delivered to You. Your email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). We will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected.

In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues before leaving our premises.

Vouchers, Discounts and Promotions

1. From time to time, SioBakSG may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Websites (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.

2. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers.

3. Unless otherwise stated, Vouchers can only be used on our Websites.

4. Vouchers cannot be exchanged for cash.

5. SioBakSG reserves the right to void, discontinue or reject the use of any Voucher without prior notice.

Representations, Warranties and Limitation of Liabilities

Representations and Warranties

You acknowledge and agree that the content on the Websites are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Websites and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While SioBakSG makes reasonable efforts to ensure the provision of the Websites and the services we offer, are available at all times, we do not warrant or represent that the Websites shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Website due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.

Limitation of Liability

To the extent permitted by law, SioBakSG (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Websites, our services, and any website linked to ours  and any content or material posted on it. Your exclusive remedy with respect to your use of the Websites is to discontinue your use of the Websites. The SioBakSG entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Websites or for any other claim related in any way to your use of the Platforms. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the SioBakSG entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, SioBakSG, the SioBakSG entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.

Personal Data (Personal Information) Protection 

You agree and consent to SioBakSG and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms.


You agree to indemnify, defend, hold harmless SioBakSG, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Websites or your breach of these Terms.

Third Party Links and Websites

The Websites may contain links to other third party websites and by clicking on these links, you agree to do so at your own risk. SioBakSG does not control or endorse these third party websites or links and shall not be responsible for the content of these linked pages. SioBakSG accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third party links and websites.


SioBakSG has the right to terminate, suspend or delete your account and access to the Websites, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if SioBakSG, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. SioBakSG may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.


SioBakSG may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Websites immediately.


If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.